Lagging internet got you down?

Here’s how we can help.

If you’ve never used your router before, please check out our ‘How to setup my router’ in the FAQ’s

LTE – Troubleshooting 101:

    • Confirm your power is on
    • Cables are correctly connected and securely seated.
    • Reboot the equipment
    • Do 3 speed tests

If the problem persists please email support@simpliconnect.co.za with the results of the speed test as an attachment.

Wireless, Satellite and Fibre – Troubleshooting 101:

    • Confirm your power is on
    • Cables are correctly connected and securely seated.
    • Reboot the equipment
    • Do 3 speed tests

If the problem persists please send us a WhatsApp (082 956 9660) so that we can check if you have reached your FUP.  If yes, it means that your line speed will be throttled until your new allocation is active (this is usually on the first of every month). You can purchase additional data on most of these packages to resume consuming data at your normal line speed.

If your line speed is still slow please email support@simpliconnect.co.za with the results of the speed test as an attachment.