Step into the Future
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SimpliRocketship
Join our team today and get your career on track for success the #simpliway
Durban Based
Who are we?
In essence, we support a selection of the best partners, start-ups and solutions to develop an ecosystem that enables consumers and businesses in South Africa and Africa.
What we are looking for?
A dynamic and awesome team player to join our team as a Technical Support Specialist
What will you do?
- Use your technical background to troubleshoot and resolve customer issues within SLA.
- Taking clients through the process of fixing technical issues.
- Manage & log service desk queries.
- Report on logged service requests and escalate where required
- Manage all post sales queries
- Assist with pre-sales queries as required
- Prioritizing your workload to ensure the most critical issues are resolved first.
- Providing support remotely when necessary
- Maintain a working log detailed all required system updates, as well as the date of completion
What you will need?
- Previous experience in a similar role preferably in telecommunications
- IT/Technical knowledge related to internet services and related applications, software and hardware
- Related degree / diploma or certificate
- Good communication skills, both written and verbal
- Proficiency in excel
What’s in it for you?
- Market related salary
- Cell Phone allowance and home internet
- A chance to get your foot in the door of a high-performance start –up
Sound like the right job for you?